Update: September 3, 2024.
Article 1 – Application of the General Terms and Conditions of Sale (GTCS)
These general terms and conditions of sale are intended for use in booking stays in guest rooms at the Manoir de Kerguestenen, located at
Allée de Kerguestenen
56530 GESTEL – FRANCE.
They constitute the booking contract between SARL Manoir de Kerguestenen and the customer for a stay in a guest room. Acceptance and compliance with these terms and conditions are deemed to be acquired upon payment of the first reservation deposit.
Article 2 – Duration of the stay: The customer rents one or several rooms for a determined duration and will not be able under any circumstances to prevail himself of an unspecified right to the maintenance in the places.
Article 3 – Prices: the applicable prices are those in force on the day of booking.
The prices shown on the www.manoirdekerguestenen.fr website are the only contractual prices.
They include all taxes.
Prices are calculated directly on the website according to the room required, the number of people and the time of year.
Article 4 – Validation of a reservation: Reservations can be made by e-mail or telephone.
Reservations are considered firm and definitive only after receipt of a deposit, which is cashed on receipt and deducted from the invoice on arrival. The deposit must be paid no later than eight days after the reservation is made.
The amount of the deposit is 50% of the total price of the stay, whatever the duration.
Payment of the deposit may be made:
– by cheque (payable to SARL Manoir de Kerguestenen, by post)
– by secure payment via the Manoir’s website
– by any other means proposed on the website
Payment of the deposit implies acceptance of these general terms and conditions of sale.
As soon as we receive the deposit, we will send you an email with the details of the service booked, which will be considered as a contract. This e-mail may be sent by post if the customer so wishes.
If the booking is made by telephone, we undertake to confirm receipt of the deposit by telephone or SMS.
Customers are reminded that they do not have the right of withdrawal provided for in article L 221-18 of the French Consumer Code, in accordance with article L 221-28 of the same code.
Article 5 – Cancellation by the customer: Are considered as cancellation the oral or written warning by the customer of his non-representation for personal reasons, or the non-representation of the customer without warning.
Any cancellation must be notified by letter addressed to the SARL Manoir de Kerguestenen, or by mail (contact @manoir de kerguestenen. fr).
Financial terms of cancellation:
– If the cancellation is made more than 30 days before the start of the stay, the deposit paid at the time of booking will be returned to the customer.
– If the cancellation occurs between 7 and 30 days, the deposit will not be refunded.
– If the cancellation occurs less than 7 days before the beginning of the stay, the deposit remains with the owners who reserve the right to claim the balance of the price of the accommodation.
If the client does not show up before 7 pm on the day of the beginning of the stay, the owners reserve the right to dispose of the guest rooms. The deposit remains the property of the Manoir de Kerguestenen, which reserves the right to claim the balance of the price of the accommodation.
In the event of a shortened stay, the price corresponding to the cost of the accommodation remains the property of the Manoir de Kerguestenen.
The customer is reminded that he/she does not have the right of retraction provided for in article L 221-18 of the French Consumer Code, in accordance with article L 221-28 of the same code.
Article 6 – Modification of reservation by the customer : Changes to bookings can only be made by email.
SARL Manoir de Kerguestenen will do its utmost to satisfy requests for changes to dates of stay. In case of impossibility, the corresponding financial modalities will be carried out by referring to the article 5 of the GTC on the financial conditions of the cancellation.
Article 7 – Cancellation by the Manoir de Kerguestenen : When the owners cancel the stay before the beginning of the stay, for reasons beyond their control, they must inform the client as soon as possible by telephone or email. The latter will be reimbursed immediately for the amounts paid.
Article 8 – Arrival time: The customer must arrive on the day specified in the reservation and at the times indicated on the website.
Rooms are available from 5pm. Thank you to warn in case of arrival after 7 pm. We do not accept arrivals after 10pm.
Article 9 – Check-out time: Rooms must be vacated by 10:00 am. After 11 am, you will be charged an additional night.
Article 10 – Payment of the balance of the accommodation : The balance of the stay must be paid on the day of departure. Payment of the balance can be made:
– In cash
– By bank transfer
– By cheque
– By credit card: Visa, V PAY, MasterCard, Maestro, American Express, Discover, Diners Club,
Consumption and additional services not provided for will be paid for at the end of the stay.
Default of payment:
In the event of default of payment, the Manoir de Kerguestenen will apply late payment penalties at the legal rate plus 10% and reserves the right to add various collection costs.
Article 11 – Tourist tax: The tourist tax is a local tax, it is included in the price of the night. It is collected by the owners on behalf of Lorient Agglomération.
Article 12 – Change of rooms: Without the client being able to claim any compensation, the owners reserve the right to change the room initially booked by the client for a room of the same or higher capacity. In this case, the cost of the reservation remains unchanged.
Article 13 – Capacity: The reservation is established for a precise number of people according to the room. If on the day of arrival, the number of occupants is higher, the owners are able to refuse the additional persons. This refusal can in no way be considered as a modification or a breach of contract at the initiative of the owners, so that in case of departure of a number of people higher than those refused, no refund can be considered.
Article 14 – Breakfast : Breakfast is served as you arrive in the dining room according to the schedule indicated on the website.
Article 15 – Pets: For reasons of hygiene and tranquility of our guests, pets are not accepted. In case of non respect of this clause by the customer, the refusal to accept the animals and their owners by the owners of the guest rooms cannot be assimilated to a modification or a breach of contract at the initiative of the owners.
Article 16 – Art of living, use of the premises: All guests are asked to respect a certain “art of living” in order to guarantee the tranquillity of the premises and the comfort of its guests.
The Manoir de Kerguestenen is a non-smoking area, with the exception of the outside areas.
Guests are also asked not to eat in their rooms.
The grounds are freely available to guests. It is specified that the access to the park remains under their entire responsibility.
The client agrees to use the rooms and the various premises and facilities of the Manor “in good faith” under these general conditions of sale.
Any disrespectful attitude towards other guests and/or facilities may result in immediate cancellation of the reservation.
The customer undertakes to return the rooms in perfect condition at the end of the stay, and to declare and pay for any damage for which he/she may be responsible. The loss of the room key will be reimbursed at a flat rate of €50.00, all taxes included.
The children evolving within the ” Manoir de Kerguestenen ” are under the sole responsibility of their parents.
The kitchen is not left at the free disposal of the Clients.
The General Conditions of Sale are mentioned in the Welcome Booklet, available in each room.
Article 17 – Liability
SARL Manoir de Kerguestenen accepts no responsibility for loss, theft and/or damage or injury to property or persons on the property, however caused.
Article 18 – Dispute
In the event of a dispute, and failing amicable agreement, the parties agree to submit all disputes, without exception, which may arise from the validity, interpretation or execution of the present agreement, to the competent court in whose jurisdiction the “Manoir de Kerguestenen” is located.
The authentic language for the present General Terms and Conditions of Sale is French.
Any dispute relating to the interpretation or execution of the present General Terms and Conditions of Sale will fall under the exclusive jurisdiction of the Commercial Court of Lorient.
Article 19 – Acceptance of terms and conditions of sale
These terms and conditions of sale may be modified at any time without prior notice.
Acceptance of and compliance with these terms and conditions of sale shall be deemed to have been accepted as soon as the deposit has been paid.
Failure to comply with the terms and conditions of sale and good manners may be considered as a breach of contract at the customer’s initiative. In case of departure of the customer, no refund can be considered.
Article 20 – Data processing and freedoms: In accordance with the law of January 6, 1978, you have the right to access and rectify data concerning you. SARL Manoir de Kerguestenen undertakes not to pass on the information you have provided to other companies or organizations.
Wifi access:
– The internet access available for guest rooms complies with the legal obligations defined by the Code des Postes et des Communications Electroniques (CPCE) – Article L34-1.
– WiFi regulations require that technical connection data be kept for 1 year. As a WiFi operator, Noodo takes care of this data management on the WiFi network of the Manoir de Kerguestenen guest rooms.